TITLE: Customer Service Manager

TENURE: 12 years

JOB DESCRIPTION: I oversee and lead all of the call center operations. The call center sees the day to day operations of Customer Service, scheduling and routing technicians to jobs handling over 40,000 calls annually. My primary goal is to maintain 100% customer satisfaction for each customer by providing my staff with problem solving resources, education them on products and services and empowering them to affect change.

INDUSTRY EXPERIENCE: I started working at Benson’s In 2001 as the Accounts Receivable Clerk. Since then I have worked in just about every department in the company, learning how each department operates to better my knowledge in all products and services Benson’s Heating & Air offers. In 2004 I was promoted to the Customer Service Manager, and through many years of steady growth we were able to create the call center to effectively aid our field staff and customers. It currently consists of 3 dispatchers, Parts Warranty Coordinator, New Installation Coordinator, and 5 CSR’s. In 2010, I was promoted to Custom Service Manager and currently hold that position today.