TITLE: Residential Field Supervisor

TENURE: 10 years

JOB DESCRIPTION: As a Residential Field Supervisor I conduct weekly meeting with my team to discuss daily operations and find ways to improve our service, along with educating my techs with new technology and methods. I am also a line of support when it comes to technical help or guidance in a troubleshooting situation and a problem solver in many different aspects of the company.

INDUSTRY EXPERIENCE: I have over 10 Years experience in the HVAC industry. I started at Bensons in the Residential Equipment Change Out department. From there I worked my way into the service department as an ESA Technician. As an ESA Technician I performed yearly maintenance on residential and commercial properties before landing a position as a Service Technician. After several years of continuing to provide excellent service to Bensons customers I was promoted to Residential Field Supervisor where I over see the Residential Service Technicians at Benson’s Heating and Air Conditioning.

Local Reviews

Rated 5.0 out of 5 stars based on 40 customer reviews

Map of Tallahassee, FL

Outstanding, knowledgeable service




Robbie went above and beyond to diagnose our AC problem and was extremely helpful and thorough.


Map of Tallahassee, FL

Benson's is Best




Not enough good things can be said about the Benson's team. Mr. Robbins is the epitome of customer service – prompt, courteous, friendly and engaging, as well as being an expert in his field - providing quality service. I have had Mr. Robbins and the Benson's team work on projects at three (3) different houses and have never been disappointed by him.


Map of Bainbridge, GA

You can always rely on Benson for great service!




Robbie Robins is an excellent technician and does a great job.


Map of Monticello, FL

Evaluate problem, determine solution, implement ! Mole mitigation issues due to oversized mini split units being installed.




I would recommend Benson's HVAC and expecially Robbie Robbins to everyone. Extremely satisfied with commitment, professionalism and reliability of both Robbie and the company.


Map of Tallahassee, FL

Excellent Technician




Worked hard to resolve the issue. Would not give up till the problem was diagnosed.


Map of Panacea, FL

Great service.





Map of Tallahassee, FL

Great Service




The service was impeccable and quick. I needed assistance with my mobile and my thermostat unit to work properly. The supervisor came out personally and solved the problem in less then 30 minutes.He also didn't charge me for the assistance in solving my problem. Sincerely, Dr. Davis


Map of Tallahassee, FL

Great Service




Dependable, prompt, professional service.


Map of Bainbridge, GA

Great service




Robbie is a great technician and does an excellent job!


Map of Tallahassee, FL

Great Dependable Service




10 stars for Robbie Robbins. He is dedicated, dependable, knowledgeable and presents a great face for Bensons. We are very happy with our relationship with Bensons from customer service reps. who answer the phones to all involved with keeping our unit in top shape.


Robbie R.

Robbie R.

Customer had called previous day with humidity issues I walked him through some things to try. After arriving this evening I found system frozen over and a B1 error code. B1 represents blower motor communication problems after looking over circuit board I found scorched areas around the blower replays so I had johnstones open up after hours to acquire parts to get customer up and going. Repair was covered under 10 year parts and labor warranty at no charge to customer.

Near Bass Ridge Trail, Tallahassee, FL 32312
Robbie R.

Robbie R.

Dia call system not cooling due to failed Start capacitor, installed new Turbo 200 off truck and tested operation. Usually when these types of failure occur it causes both compressor and fan motor to overheat outside. Compressor windings normally separate to prevent damage, but when motors (condenser fan motor ) overheat it normally bakes the packed bearing grease and eventually cause the motor to fail, nif not Not caught in time. Hopefully This isn't the case here, but wanted to warn you incase problem occurs in the future it could be a motor that fails within the next year. came out to find the Evap coil extremely dirty.'cleaned the coil in place. Found the supply and return plenum to be in very bad shape structurally and dirty inside. I sealed as many leaks as I could with tape. Cleared drain line. Tested drain. The system is cooling with a 23 degree split. Recommend having the plenums rebuilt. Will have the office schedule a follow up visit in a weak.

Near N Martin Luther King Jr Blvd, Tallahassee, FL 32303
Robbie R.

Robbie R.

Failed disconnect on new system about a year old warranty change out this call. All new systems installed should have new disconnect installed with it. Breaker had lossened inside disconnect and caused a short. Installed new disconnect and replaced failed surge protector on out door unit I will turn that in for warranty credit

Near Edenderry Dr, Tallahassee, FL 32309
Robbie R.

Robbie R.

System low again needs replacing, turned over to rob and he has already scheduled with here for a quote credit any that you can for this invoice today...

Near Nena Hills Dr, Tallahassee, FL 32304
Robbie R.

Robbie R.

Dia call system not cooling due to failed Start capacitor, installed new Turbo 200 off truck and tested operation. Usually when these types of failure occur it causes both compressor and fan motor to overheat outside. Compressor windings normally separate to prevent damage, but when motors (condenser fan motor ) overheat it normally bakes the packed bearing grease and eventually cause the motor to fail, nif not Not caught in time. Hopefully This isn't the case here, but wanted to warn you incase problem occurs in the future it could be a motor that fails within the next year.

Near N Martin Luther King Jr Blvd, Tallahassee, FL 32303
Robbie R.

Robbie R.

signed customer on silver level plan, cleaned condenser coil and rinsed out evaporater coil, system was frozen up when mike came out and all system needed was a cleaning, system is operating great now.

Near Wales Dr, Tallahassee, FL 32303
Robbie R.

Robbie R.

Some guys were working on the drier vent and snagged control wiring on condenser and common wire came loose. Put wire back in wire nut everything is working fine quick fix!

Near Ruger Ct, Tallahassee, FL 32312
Robbie R.

Robbie R.

Some guys were working on the drier vent and snagged control wiring on condenser and common wire came loose. Put wire back in wire nut everything is working fine quick fix!

Near Ruger Ct, Tallahassee, FL 32312
Robbie R.

Robbie R.

Clogged drain line cleared and cleaned primary pan around drain hole. Maintenance was performed in January and it stated drain line was cleared so there is no charge this visit because this should not have happened.

Near Towner Trce, Tallahassee, FL 32312
Robbie R.

Robbie R.

Upgraded thermostat to a Honeywell 5000 Focus Pro, installed comes with a 2 year parts and labor warranty with continued silver Level ESA plan. Check out our new App go to your google play store (Android) or AppStore (apple)

Near Doral Dr, Tallahassee, FL 32312
Robbie R.

Robbie R.

Constant humidity problems since install which were related to mis wiring of the outdoor unit compressor stages. Corrected wiring problem, reset dip switches to maintain a 350cfm per ton. Also enabled dehumidification on the air Handler board, Reconfigured thermostat dehumidification settings and wiring. 6/15 Followed up from recent visit rechecking pressures, humidity and temperature splits, system is running very well finding no issues at all. Customer is happy this call can be closed

Near Ronds Pointe Ct, Tallahassee, FL 32312
Robbie R.

Robbie R.

Water dripping from coil in closed, cleaned and brushed to remove light debris from coil so water would channel into drain pan. He has had numerous problems with this system so I will have a 20x16 drain pan made to install under pan when I come on 7/3 to complete maintenance.

Near Laurelwood Ln, Tallahassee, FL 32308
Robbie R.

Robbie R.

Total price includes labor, Material and Parts for a complete job to Remove and Replace Evaporator coil on Heat Pump system. Prices also includes (2) Year Warranty with continued service plan. Customer is billiable

Near Stanwood Ct, Tallahassee, FL 32311
Robbie R.

Robbie R.

Spoke with customer before heading here this morning and he explained that outdoor unit would run but no air would come out of the vents, so I picked up motor and module with board. When I arrived I started System up and blower would not run we had communication to the motor so I installed new motor, Module and Board which did infact fix the issue. All parts installed today were covered under valid 10 year parts and labor warranty which expires in July of this year ...

Near River Plantation Rd, Crawfordville, FL 32327
Robbie R.

Robbie R.

Completed BL 2nd visit cleaning outdoor unit with chemical and added A/C shine to top of unit, cleared drain line and checked capacitors and refrigerant pressures. Treated indoor evaporator coil with cleaner tested condensate switches and installed new media filter in attic. Before leaving I set thermostat back to set temperature of 73 which is where it was when I arrived. System is running great and no faults present after installing new board.

Near Gateshead Cir, Tallahassee, FL 32317
Robbie R.

Robbie R.

Completed DL 2nd visit checking systems A/C operation and Damper operation. Cleaned outdoor coils and checked compressor operation. Cleared drain line and tested capacitors. Supply air temp 57 Return temp 77 unit is operating properly this visit and draining great no issues reported. Ordering Capacitor to replace under warranty will call to schedule accordingly.

Near Thoreau Ave, Tallahassee, FL 32311
Robbie R.

Robbie R.

Completed 2nd visit on heat pump package unit, cleaned outdoor cabinet and coils, cleaned indoor coil and cleared drain line . Monitored start up amperage on compressor and fan motors along with testing capacitor, everything looks good this visit and is running normal.

Near Main St, Attapulgus, GA 39815
Robbie R.

Robbie R.

Completed 2nd visit on heat pump package unit, cleaned outdoor cabinet and coils, cleaned indoor coil and cleared drain line . Monitored start up amperage on compressor and fan motors along with testing capacitor, everything looks good this visit and is running normal.

Near Main St, Attapulgus, GA 39815
Robbie R.

Robbie R.

Replaced Inverter board and noise filter board on Sunday received a no cool call and ame out to find that was voltage issue feeding compressor. Compressor would ramp to 100% then voltage would act erratic. Per Tech rep I was advised to replace board. Everything checked out great and test was successful.

Near Lake Cir Dr, Bainbridge, GA 39819
Robbie R.

Robbie R.

System was completely mis diagnosed when Kevin was here. After adjusting low voltage control wiring and replacing condensate pump, customer called me as I was headed to next call stating that it quit cooling. When I returned compressor was in overload. Installed hardstart and reduced start up amp from 47 to 15 amps. Thought I was on the right track until he texted me later saying it was DOA. I have emailed Rob and he is coming out today around 2 and I was going to make one last attempt to get him up no running so today I bypassed control board on Condenser thinking that the board has a intermittent short that would be causing contatctor to chatter throwing compressor in overload. The reason I believe that is there was a decaying snake behind board and have seen this in the past with other systems I have included some estimates incase system replacement is not an option

Near Southbrook Ln, Tallahassee, FL 32312
Robbie R.

Robbie R.

Completed 2nd visit as agreed, cleaned accuclean filter, treated condensate line, checked refrigerant pressures and tested all critical components within system. Everything is running very well finding no problems p,ease call to schedule you next visit at your convenience

Near Orleans Dr, Tallahassee, FL 32308
Robbie R.

Robbie R.

Completed MATS treatment upstairs and completed follow up visit from mini split head replacement. Treatment was performed in hope to reverse mildew growth that has formed on walls in affected area. This was also done at no charge to customer and while I was there I cleaned the outdoor coil on mini split system as well.

Near S Gilley Rd, Monticello, FL 32344
Robbie R.

Robbie R.

May be a glitch when Honeywell performed a server update, but the kitchen stat was controlling den and den was controlling kitchen. Swapped wireless stats and renamed which fixed problem to,d him to keep me informed if it happens again.

Near Golden Eagle Dr W, Tallahassee, FL 32312
Robbie R.

Robbie R.

Installtion of new Motor, Blade which includes new capacitor. I also recommend Hard Start for Compressor due to voltage issues in the past and loss of capacitors this will keep compressor in good health.. Parts are 3-4 days out and I have already placed a p.o and ordered. I will call you when they arrive to return and install

Near Leigh Read Rd, Tallahassee, FL 32309
Robbie R.

Robbie R.

Injected leak sealant per Benson and applied 30% discount toward the sealant. Pressures looked good and did not have to add refrigerant. Run system for 30 minutes for repair to take place customer is billable per Benson

Near Bulahs Ct, Panacea, FL 32346