TITLE: Residential Field Supervisor

TENURE: 10 years

JOB DESCRIPTION: As a Residential Field Supervisor I conduct weekly meeting with my team to discuss daily operations and find ways to improve our service, along with educating my techs with new technology and methods. I am also a line of support when it comes to technical help or guidance in a troubleshooting situation and a problem solver in many different aspects of the company.

INDUSTRY EXPERIENCE: I have over 10 Years experience in the HVAC industry. I started at Bensons in the Residential Equipment Change Out department. From there I worked my way into the service department as an ESA Technician. As an ESA Technician I performed yearly maintenance on residential and commercial properties before landing a position as a Service Technician. After several years of continuing to provide excellent service to Bensons customers I was promoted to Residential Field Supervisor where I over see the Residential Service Technicians at Benson’s Heating and Air Conditioning.

Local Reviews

Rated 5.0 out of 5 stars based on 38 customer reviews

Map of Bainbridge, GA

You can always rely on Benson for great service!




Robbie Robins is an excellent technician and does a great job.


Map of Monticello, FL

Evaluate problem, determine solution, implement ! Mole mitigation issues due to oversized mini split units being installed.




I would recommend Benson's HVAC and expecially Robbie Robbins to everyone. Extremely satisfied with commitment, professionalism and reliability of both Robbie and the company.


Map of Tallahassee, FL

Excellent Technician




Worked hard to resolve the issue. Would not give up till the problem was diagnosed.


Map of Panacea, FL

Great service.





Map of Tallahassee, FL

Great Service




The service was impeccable and quick. I needed assistance with my mobile and my thermostat unit to work properly. The supervisor came out personally and solved the problem in less then 30 minutes.He also didn't charge me for the assistance in solving my problem. Sincerely, Dr. Davis


Map of Tallahassee, FL

Great Service




Dependable, prompt, professional service.


Map of Bainbridge, GA

Great service




Robbie is a great technician and does an excellent job!


Map of Tallahassee, FL

Great Dependable Service




10 stars for Robbie Robbins. He is dedicated, dependable, knowledgeable and presents a great face for Bensons. We are very happy with our relationship with Bensons from customer service reps. who answer the phones to all involved with keeping our unit in top shape.


Map of Tallahassee, FL

Great service




thank you for such reliable service!


Map of Tallahassee, FL

Stellar Service....




Robbie Robbins provided excellent service, as usual. Thanks to his expertise and impressive communication skills, my confidence in him....and Benson's, is reinforced during each service visit.


Robbie R.

Robbie R.

Replaced Inverter board and noise filter board on Sunday received a no cool call and ame out to find that was voltage issue feeding compressor. Compressor would ramp to 100% then voltage would act erratic. Per Tech rep I was advised to replace board. Everything checked out great and test was successful.

Near Lake Cir Dr, Bainbridge, GA 39819
Robbie R.

Robbie R.

System was completely mis diagnosed when Kevin was here. After adjusting low voltage control wiring and replacing condensate pump, customer called me as I was headed to next call stating that it quit cooling. When I returned compressor was in overload. Installed hardstart and reduced start up amp from 47 to 15 amps. Thought I was on the right track until he texted me later saying it was DOA. I have emailed Rob and he is coming out today around 2 and I was going to make one last attempt to get him up no running so today I bypassed control board on Condenser thinking that the board has a intermittent short that would be causing contatctor to chatter throwing compressor in overload. The reason I believe that is there was a decaying snake behind board and have seen this in the past with other systems I have included some estimates incase system replacement is not an option

Near Southbrook Ln, Tallahassee, FL 32312
Robbie R.

Robbie R.

Completed 2nd visit as agreed, cleaned accuclean filter, treated condensate line, checked refrigerant pressures and tested all critical components within system. Everything is running very well finding no problems p,ease call to schedule you next visit at your convenience

Near Orleans Dr, Tallahassee, FL 32308
Robbie R.

Robbie R.

Completed MATS treatment upstairs and completed follow up visit from mini split head replacement. Treatment was performed in hope to reverse mildew growth that has formed on walls in affected area. This was also done at no charge to customer and while I was there I cleaned the outdoor coil on mini split system as well.

Near S Gilley Rd, Monticello, FL 32344
Robbie R.

Robbie R.

May be a glitch when Honeywell performed a server update, but the kitchen stat was controlling den and den was controlling kitchen. Swapped wireless stats and renamed which fixed problem to,d him to keep me informed if it happens again.

Near Golden Eagle Dr W, Tallahassee, FL 32312
Robbie R.

Robbie R.

Installtion of new Motor, Blade which includes new capacitor. I also recommend Hard Start for Compressor due to voltage issues in the past and loss of capacitors this will keep compressor in good health.. Parts are 3-4 days out and I have already placed a p.o and ordered. I will call you when they arrive to return and install

Near Leigh Read Rd, Tallahassee, FL 32309
Robbie R.

Robbie R.

Injected leak sealant per Benson and applied 30% discount toward the sealant. Pressures looked good and did not have to add refrigerant. Run system for 30 minutes for repair to take place customer is billable per Benson

Near Bulahs Ct, Panacea, FL 32346
Robbie R.

Robbie R.

Completed 2nd visit on (2) systems, cleaned outdoor coils with cleaner, cleared and treated condensate lines and pump. Washed filter on newer system and replaced 20x20 Honeywell in garage. Temperature splits on both systems look very good, amperage on compressor and motor windings tested normal. Capacitors tested normal and all safeties tested normal during my visit I found no major issues and left everything in Good working order

Near Shamrock St E, Tallahassee, FL 32309
Robbie R.

Robbie R.

Please call and schedule attached estimate for me 1st call next week at customers convenience

Near Hines Hill Cir, Tallahassee, FL 32312
Robbie R.

Robbie R.

Thermostat lost wifi parameters, had to connect thermostat to wifi and he also had to change password on his total connect account because password being used was incorrect.

Near Lake Park Dr, Tallahassee, FL 32311
Robbie R.

Robbie R.

Came out to diagnose no cool call found indoor thermostat set to cool and airhandler running. Went to roof and discovered that the Compressor/fan dual motor starter has failed due to age. Replaced with a Truck stocked Turbo 200 and installed. Checked compressor and motor amperage which looked normal at this time... due to the thermostat being left in run position this has caused Fan motor on rooftop unit to overheat.. there is a great possibility that Motor will fail in short period of time. I will email you a estimate to replace it as well and estimate will be on file in our system. For now system is cooling great. PLEASE CONFIRM REPAIRS ARE APPROVED SO THAT WE MAY RUN CARD ON FILE Parts installed Today will come with a 1 year parts and labor or 2 year if continued on Tennyson maintenance plan. The manufacture does warranty this part for 5 years from today's date. Tried calling voicemail said to not leave voicemail but to email so I emailed invoice and estimate

Near N Monroe St, Tallahassee, FL 32301
Robbie R.

Robbie R.

Completed ESA visit on bothe systems, cleared drain lines checked Refrigerant pressures, tested capacitors finding blower capacitor below value and leaking fluid. Replaced with 15mfd off of my truck while I was here I also treated condensate lines and rinsed outdoor coils everything else looks good this visit....

Near Louvinia Ct, Tallahassee, FL 32311
Robbie R.

Robbie R.

Came out to check over pool heater. Found that the condenser fan motor bearings are shot. Motor is extremely noisy and amperage is abnormal. I emailed copy of estimate which includes all labor and parts along with 1 year parts and labor warranty. Model # RMHP8300 Serial # 06120579

Near Leigh Read Rd, Tallahassee, FL 32309
Robbie R.

Robbie R.

Installed new Condenser fan motor and blade under 10 year parts and labor warranty on American Standard Heat Pump system. This was at no charge to the customer

Near Sharer Rd, Tallahassee, FL 32312
Robbie R.

Robbie R.

Installed flow switch on pool heater which could have been part of their issue as well when josh was there. Acquired universal switch from scp pools installed at no charge to customer

Near Wildlife Trail, Tallahassee, FL 32312
Robbie R.

Robbie R.

Completed Bensons level visit on (2) Inverter systems replacing both filters (2) 20x25 honeywells. Everything looks good this visit and board replacement on Inverter that was, down went very good and fixed system 100%

Near Lake Cir Dr, Bainbridge, GA 39819
Robbie R.

Robbie R.

Dia call Customer cannot control scheduleding through Honeywell app or web due to a software issues with wireless controller. Spoke with gene with Honeywell and he is direct shipping us (4) control modules to hard wire to zone panel. 4/11 Installed (4) EIM control modules and purged gateway, connected all devices and tested in heat and cool. Everything is working just fine with no issues. Performed at no charge per athey

Near Golden Eagle Dr W, Tallahassee, FL 32312
Robbie R.

Robbie R.

Removed Temporary motor that we installed to keep customer cool until original motor arrived, then installed new Factory specified Blower Motor and Capacitor. Total price includes all labor, Parts and Discounts along with a 2 year warranty from date of this invoice. Placed motor on medium fan speed instead of High to see if comfort levels remain the same as temporary motor did.

Near Woodfern Ct, Tallahassee, FL 32312
Robbie R.

Robbie R.

Replaced Leaking Evaporator coil under warranty that was found leaking during the Maintenance visit. Pressure tested new coil and pulled vacuum. Recharged complete system to factory recommended specs and all work completed today is covered under 10 year parts and labor warranty.

Near Thomas Dr, Bainbridge, GA 39819
Robbie R.

Robbie R.

Completed spring service visit cleared drain line, tested capacitors, checking start and run amperages and voltages on compressor and motor windings. I did notice outdoor motor was over amping and hot to the touch blade appears to be out of balance and could be the likely cause. Ordered new motor and blade from Trane which will be available for pick up on 3/11. I will call and schedule this with customer

Near Sharer Rd, Tallahassee, FL 32312
Robbie R.

Robbie R.

Lennox Heat Pump Maintenance visit, Cleaning it up before Hot weather arrives !!

Near Emma Ln, Tallahassee, FL 32317
Tallahassee, FL - Lennox Heat Pump Maintenance visit,  Cleaning it up before Hot weather arrives  !!
Robbie R.

Robbie R.

Routine biannual Maintenance visit on a 2 stage Gas furnace Bensons System

Near Applewood Way, Tallahassee, FL 32312
Tallahassee, FL - Routine biannual Maintenance visit on a 2 stage Gas furnace Bensons System
Robbie R.

Robbie R.

Adjusted thermostat preferences by removing reminder alerts for customer on her Daikin Inverter system

Near Sawgrass Cir, Tallahassee, FL 32309
Robbie R.

Robbie R.

Completed Gas Furnace Heat check on a annual check up.

Near Forsythe Way, Tallahassee, FL 32309
Robbie R.

Robbie R.

Near Tower Rd, Tallahassee, FL 32303