TITLE: Residential Field Supervisor

TENURE: 10 years

JOB DESCRIPTION: As a Residential Field Supervisor I conduct weekly meeting with my team to discuss daily operations and find ways to improve our service, along with educating my techs with new technology and methods. I am also a line of support when it comes to technical help or guidance in a troubleshooting situation and a problem solver in many different aspects of the company.

INDUSTRY EXPERIENCE: I have over 10 Years experience in the HVAC industry. I started at Bensons in the Residential Equipment Change Out department. From there I worked my way into the service department as an ESA Technician. As an ESA Technician I performed yearly maintenance on residential and commercial properties before landing a position as a Service Technician. After several years of continuing to provide excellent service to Bensons customers I was promoted to Residential Field Supervisor where I over see the Residential Service Technicians at Benson’s Heating and Air Conditioning.

Robbie Robbins

Local Reviews

Rated 5.0 out of 5 stars based on 42 customer reviews

Map of Havana, FL

EXCeptional Service!




Robbie was the ONLY ONE who shows me a special panel that drives the air conditioner, over other Benson employees but ALSO, over Keith Larson from inception! This guy is worth his money, I hope you're paying enough cuz he knows his stuff.


Map of Tallahassee, FL

Best Service yet on pool unit




Robbie is the best serviceman we have ever had on our pool unit, This unit has always gotten the "shuffle" from both the A/C service man and the pool serviceman. Robbie just did it! After the service call, leaks went away and the unit is responding the the instrument setting like it is supposed to.


Map of Tallahassee, FL

Outstanding, knowledgeable service




Robbie went above and beyond to diagnose our AC problem and was extremely helpful and thorough.


Map of Tallahassee, FL

Benson's is Best




Not enough good things can be said about the Benson's team. Mr. Robbins is the epitome of customer service – prompt, courteous, friendly and engaging, as well as being an expert in his field - providing quality service. I have had Mr. Robbins and the Benson's team work on projects at three (3) different houses and have never been disappointed by him.


Map of Bainbridge, GA

You can always rely on Benson for great service!




Robbie Robins is an excellent technician and does a great job.


Map of Monticello, FL

Evaluate problem, determine solution, implement ! Mole mitigation issues due to oversized mini split units being installed.




I would recommend Benson's HVAC and expecially Robbie Robbins to everyone. Extremely satisfied with commitment, professionalism and reliability of both Robbie and the company.


Map of Tallahassee, FL

Excellent Technician




Worked hard to resolve the issue. Would not give up till the problem was diagnosed.


Map of Panacea, FL

Great service.





Map of Tallahassee, FL

Great Service




The service was impeccable and quick. I needed assistance with my mobile and my thermostat unit to work properly. The supervisor came out personally and solved the problem in less then 30 minutes.He also didn't charge me for the assistance in solving my problem. Sincerely, Dr. Davis


Map of Tallahassee, FL

Great Service




Dependable, prompt, professional service.


Robbie R.

Robbie R.

Dia: customer states that the system will quit cooling intermittent. I have given her some instructions on helping me identify the problem. I am 100% that the zone board is the culprit customer will follow up with me on her findings and how she would like to proceed

Near Tallavana Trail, Havana, FL 32333
Robbie R.

Robbie R.

Completed SL 1st pp visit checking A/C operation, cleared drain line and treated, washed filter checked refrigerant pressures which looked good. Inspected electrical connections And tested capacitor and amperages on compressor and fan motor. Everything looked this visit

Near Emma Ln, Tallahassee, FL 32317
Robbie R.

Robbie R.

Completed 2nd pp visit checking systems operation in A/C operation, cleared and treated condensate lines, cleaned outdoor coils, and checked full operation. Changed 20x20 upstairs. Near Sally's office, 18x18 downstairs and 12x12 in excersise room. Cleaned filter in pool house and checked all systems functions as well in pool house. I did find some problems today see below Drain line fitting was not glued at install on inverter system in attic, which I removed all damp insulation and inspected for Sheetrock damage and staining which I found none. I repaired fitting placed a fan to blow on platform to dry water it appeared this just started and was glad to be here today to find it. I replaced thermostat thermostat downstairs near piano with a 5000 Honeywell due to it running system in heat when it should have been cooling which is typical of these nest thermostats. Everything looked real good equipment wise, except a slightly overamping condenser motor on upstairs carrier unit

Near Dupont Rd, Havana, FL 32333
Robbie R.

Robbie R.

P-tac unit dripping water due to scale/sludge buildup within draining channel. Cleaned with shopvac and cleaned coil with coil cleaner. Flushed with water and it appears to be draining very well now.

Near Hayden Rd, Tallahassee, FL 32304
Robbie R.

Robbie R.

Installed new factory water flow sensor for pool heater, comes with a 2 year part warranty with continued Gold level plan .

Near Rosehill Dr N, Tallahassee, FL 32312
Robbie R.

Robbie R.

Installed new factory water flow sensor for pool heater, comes with a 2 year part warranty with continued Gold level plan .

Near Rosehill Dr N, Tallahassee, FL 32312
Robbie R.

Robbie R.

Completed 1st pp visit on a/c system cleared drain line and treated, tested capacitors, and checked compressor start windings. Cleaned outdoor coil with chemicals to Remove lint from drier vent did not need replacing this Visit I left on top of furnace for next visit.

Near Garrison St, Tallahassee, FL 32308
Robbie R.

Robbie R.

Completed 1st pp sl visit, cleaned condensate line, washed filter, setup screen lock on thermostat and showed carol how to unlock. Everything looked good this visit finding no major issues.

Near Tipperary Dr, Tallahassee, FL 32309
Robbie R.

Robbie R.

Shorted outdoor temperature sensor customer would like rep,aced when maintenance is performed in September have Lee get with me on any questions

Near Osprey Ct, Carrabelle, FL 32322
Robbie R.

Robbie R.

Completed gl 2nd visit checking ac operation on (1) multi port DAiken and heat pump package unit. Cleaned both units outside, checked amperages and capacitors along with refrigerant pressures. Everything is operating normally this visit temperature splits look great and humidity levels are awesome!

Near Ridgetop Dr, Tallahassee, FL 32303
Robbie R.

Robbie R.

Condensate pump needed cleaning it was shutting system down not pumping due to buildup within pump. Cleaned both condensate pumps, no charge covered under maintenance plan

Near Waterford Dr, Tallahassee, FL 32309
Robbie R.

Robbie R.

Unit number 3 wasn't cooling due to failed capacitor, installed new part and cleaned condenser coil also added refrigerant to this system. Cleaned condenser coil on unit #1 (unit by chimney on left side) Checked refrigerant on all systems they looked fine during this visit.

Near S Jefferson St, Monticello, FL 32344
Robbie R.

Robbie R.

Customer had called previous day with humidity issues I walked him through some things to try. After arriving this evening I found system frozen over and a B1 error code. B1 represents blower motor communication problems after looking over circuit board I found scorched areas around the blower replays so I had johnstones open up after hours to acquire parts to get customer up and going. Repair was covered under 10 year parts and labor warranty at no charge to customer.

Near Bass Ridge Trail, Tallahassee, FL 32312
Robbie R.

Robbie R.

Dia call system not cooling due to failed Start capacitor, installed new Turbo 200 off truck and tested operation. Usually when these types of failure occur it causes both compressor and fan motor to overheat outside. Compressor windings normally separate to prevent damage, but when motors (condenser fan motor ) overheat it normally bakes the packed bearing grease and eventually cause the motor to fail, nif not Not caught in time. Hopefully This isn't the case here, but wanted to warn you incase problem occurs in the future it could be a motor that fails within the next year. came out to find the Evap coil extremely dirty.'cleaned the coil in place. Found the supply and return plenum to be in very bad shape structurally and dirty inside. I sealed as many leaks as I could with tape. Cleared drain line. Tested drain. The system is cooling with a 23 degree split. Recommend having the plenums rebuilt. Will have the office schedule a follow up visit in a weak.

Near N Martin Luther King Jr Blvd, Tallahassee, FL 32303
Robbie R.

Robbie R.

Failed disconnect on new system about a year old warranty change out this call. All new systems installed should have new disconnect installed with it. Breaker had lossened inside disconnect and caused a short. Installed new disconnect and replaced failed surge protector on out door unit I will turn that in for warranty credit

Near Edenderry Dr, Tallahassee, FL 32309
Robbie R.

Robbie R.

System low again needs replacing, turned over to rob and he has already scheduled with here for a quote credit any that you can for this invoice today...

Near Nena Hills Dr, Tallahassee, FL 32304
Robbie R.

Robbie R.

Dia call system not cooling due to failed Start capacitor, installed new Turbo 200 off truck and tested operation. Usually when these types of failure occur it causes both compressor and fan motor to overheat outside. Compressor windings normally separate to prevent damage, but when motors (condenser fan motor ) overheat it normally bakes the packed bearing grease and eventually cause the motor to fail, nif not Not caught in time. Hopefully This isn't the case here, but wanted to warn you incase problem occurs in the future it could be a motor that fails within the next year.

Near N Martin Luther King Jr Blvd, Tallahassee, FL 32303
Robbie R.

Robbie R.

signed customer on silver level plan, cleaned condenser coil and rinsed out evaporater coil, system was frozen up when mike came out and all system needed was a cleaning, system is operating great now.

Near Wales Dr, Tallahassee, FL 32303
Robbie R.

Robbie R.

Some guys were working on the drier vent and snagged control wiring on condenser and common wire came loose. Put wire back in wire nut everything is working fine quick fix!

Near Ruger Ct, Tallahassee, FL 32312
Robbie R.

Robbie R.

Some guys were working on the drier vent and snagged control wiring on condenser and common wire came loose. Put wire back in wire nut everything is working fine quick fix!

Near Ruger Ct, Tallahassee, FL 32312
Robbie R.

Robbie R.

Clogged drain line cleared and cleaned primary pan around drain hole. Maintenance was performed in January and it stated drain line was cleared so there is no charge this visit because this should not have happened.

Near Towner Trce, Tallahassee, FL 32312
Robbie R.

Robbie R.

Upgraded thermostat to a Honeywell 5000 Focus Pro, installed comes with a 2 year parts and labor warranty with continued silver Level ESA plan. Check out our new App go to your google play store (Android) or AppStore (apple)

Near Doral Dr, Tallahassee, FL 32312
Robbie R.

Robbie R.

Constant humidity problems since install which were related to mis wiring of the outdoor unit compressor stages. Corrected wiring problem, reset dip switches to maintain a 350cfm per ton. Also enabled dehumidification on the air Handler board, Reconfigured thermostat dehumidification settings and wiring. 6/15 Followed up from recent visit rechecking pressures, humidity and temperature splits, system is running very well finding no issues at all. Customer is happy this call can be closed

Near Ronds Pointe Ct, Tallahassee, FL 32312
Robbie R.

Robbie R.

Water dripping from coil in closed, cleaned and brushed to remove light debris from coil so water would channel into drain pan. He has had numerous problems with this system so I will have a 20x16 drain pan made to install under pan when I come on 7/3 to complete maintenance.

Near Laurelwood Ln, Tallahassee, FL 32308
Robbie R.

Robbie R.

Total price includes labor, Material and Parts for a complete job to Remove and Replace Evaporator coil on Heat Pump system. Prices also includes (2) Year Warranty with continued service plan. Customer is billiable

Near Stanwood Ct, Tallahassee, FL 32311